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Home > Support > Warranty Repair/Out-of-Warranty Repair

OBERWERK® Product Repair

Warranty Repair Procedure-

  • Carefully package the binocular to protect it during shipping.
  • Enclose a copy of the Sales Receipt in the box.
  • Enclose a note explaining the problem for our repair department. Include your name, shipping address, phone number and/or email address.
  • Enclose payment for return shipping (see chart below). Payment can be made by check, money order, or credit card. If paying by credit card, please include credit card number, name on card, billing address for card (if different from shipping address). Payment can also be made online via Paypal (our registered PayPal ID is sales@oberwerk.com), or to our secure server by clicking here. Out-of-Warranty Repair Procedure-

  • Follow same procedure as "Warranty Repair" above.
  • If estimate is required before doing work, please let us know.
  • Hourly shop rates as published below will apply. Most repairs can be accomplished with one hour of shop labor.
  • If replacement parts are required, we will contact you with cost before proceding with repair.
  • Return shipping will be charged based on rates shown below.

    OBERWERK® Lifetime Binocular Exchange Program-

    When a binocular is seriously damaged or needs extensive repair, exchanging it for a new unit is often less expensive than repairing the binocular. Customers may exchange their binocular, regardless of age or condition, for a new binocular of the same model, at a discounted price of 40% off MSRP*. Click here for details.

    *40% Exchange Discount is taken off the current Manufacturers Suggested Retail Price of the product.

    Return Shipping Rates-

     Smaller binoculars up to 20x80LW  20x80 Deluxe, 25x100IF, 25x100 Deluxe  Binoculars- all other 100mm
    $10 $15 $35

    Shop Labor Hourly Rates-

     All binoculars from 32mm up to 25x100 Deluxe  All other 100mm binoculars
    $37.50 $55.00

    Shipping Address for All Repairs-

    Oberwerk Corporation
    ATTN: Repair Dept.
    2790-C Indian Ripple Rd.
    Dayton, OH 45440
     (937) 426-8892

    NOTE: Depending on our workload, turn-around time for repairs is typically one to three weeks.
    For any questions regarding warranty and out-of-warranty service for OBERWERK® products, please contact us at support@oberwerk.com.

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