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Home > Support > Out-of-Warranty Repair

OBERWERK Out-of-Warranty Product Repair

Repair Procedure-

  • Carefully package the binocular to protect it during shipping.
  • Enclose a note explaining the problem for our repair department. Include your name, shipping address, phone number and/or email address.
  • Enclose payment for return shipping (see chart below). Payment can be made by check, money order, or credit card. If paying by credit card, please include credit card number, name on card, billing address for card (if different from shipping address). Payment can also be made online via Paypal (our registered PayPal ID is sales@oberwerk.com), or to our secure server by clicking here.
  • If estimate is required before doing work, please let us know.
  • Hourly shop rates as published below will apply. Most repairs can be accomplished with one hour of shop labor.
  • If replacement parts are required, we will contact you with cost before proceding with repair.
  • Return shipping will be charged based on rates shown below.

    OBERWERK Lifetime Binocular Exchange Program-

    When a binocular is seriously damaged or needs extensive repair, exchanging it for a new unit is often less expensive than repairing the binocular. Customers may exchange their binocular, regardless of age or condition, for a new binocular of the same model, at 25% to 30% off our regular price. Click here for details.

    Return Shipping Rates-

     Smaller binoculars up to 20x80LW  20x80 Deluxe, 25x100IF, 25x100 Deluxe  25/40x100 and Binocular Telescopes
    $10 $15 $35

    Shop Labor Hourly Rates-

     All binoculars from 32mm up to 25x100 Deluxe  25/40x100 and Binocular Telescopes
    $38.50 $65.00

    Shipping Address for Product Repair-

    For All Oberwerk Repairs- For All Garrett Optical Repairs-
    Oberwerk Corporation
    ATTN: Repair Dept.
    1861 Wayne Ave.
    Dayton, OH 45410
    (937) 253-8010
    Suddarth Optical Repair
    1408 Briarwood Ln.
    Henryetta, OK 74437
    (918) 652-3386

    NOTE: Depending on our workload, turn-around time for repairs is typically one to three weeks.
    For any questions regarding warranty and out-of-warranty service for OBERWERK products, please contact us at support@oberwerk.com.

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